Privacy Policy

Last Updated: May 2025

Comrax ("the Company", "we", "us") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, secure, and share personal information when you use our website.

By using the website, you fully agree to this Privacy Policy.
If you do not agree with any of the terms detailed below, please refrain from using the site.

  1. Definitions
  • "Personal Information" – Any information that identifies an individual directly or indirectly.

  • "Cookies" – Small text files stored on the user's device.

  • "Third-Party Services" – External services integrated into our website.

  • "Data Processing" – Any activity performed on personal information

  1. Information We Collect
    1. Information You Provide Voluntarily 
      We may collect personal information when you:

      • Contact us through the website contact form

      • Send us an email

      • Call us by phone

      • Subscribe to updates

    2. Types of information that may be collected:

      • First and last name

      • Email address

      • Phone number

      • Company/organization name

      • Message or inquiry content

    3. Information Collected Automatically

      When you use the website, we may automatically collect:

      • IP address

      • Browser type and operating system

      • Pages viewed and time spent on each page

      • Referral source (how you reached our website)

      • Device information (type, resolution, etc.)

    4. Cookies & Similar Technologies

      The website uses cookies to enhance your experience:

      Essential Cookies: Required for basic site functionality

      Analytics Cookies: Help us understand how users interact with the site

      Functional Cookies: Store user preferences

  2. Purposes of Using the Information

    Primary Purposes We use your information to:

    • Provide our technological services

    • Respond to your inquiries and requests

    • Improve and develop the website and services

    • Send technical updates (with your consent)

    • Comply with legal requirements

    1. Analysis & Statistics
      We use non-identifiable data for:

      • Understanding usage patterns on the site

      • Identifying and resolving technical issues

      • Improving site performance

      • Research and development of technological products

  3. Sharing Information with Third Parties

    1. When We Share Information

      We do not sell or rent your personal information.
      We may share information only in the following cases:

      • With service providers operating on our behalf (hosting, security, analytics)

      • When required by law or court order

      • To protect our legal rights or security

      • With your explicit consent

    2. External Service Providers 
      We work with trusted service providers, including:

      • Cloud storage services

      • Website analytics services (Google Analytics)

      • Information security services

      • Mailing services (if applicable)

All service providers are obligated to protect your privacy and comply with defined usage purposes.

  1. Information Security
    1. Technical Security Measures
      We implement advanced security practices, including:

      • SSL encryption for all transmitted data

      • Secure backup systems

      • Restricted access to sensitive information

      • Continuous security monitoring

      • Regular security updates

    2. Organizational Security Measures

      • Employee training on information security

      • Strict access-control policies

      • Internal audits and regular checks

      • Defined incident-response procedures

  2. Your Rights

    1. You have the right to:

      Know what personal information we hold about you

      Request correction of inaccurate or outdated information

      Request deletion of your information (subject to legal exceptions)

      Object to certain types of data processing

      Request data portability

       

    2. How to Exercise Your Rights

      To exercise your rights, contact us:

      Email: info@comrax.com
      Phone: 03-5631319
      Address: 114 Yigal Alon Street, Tel Aviv, 6744320

      We will respond to your request within 30 days of receipt.

  3. Data Retention

    Retention Periods

    • We retain personal information as follows:

    • Inquiries & contact forms: up to 7 years

    • Website logs: up to 12 months

    • Cookies: according to your browser settings

    • Legally required data: according to statutory obligations

    • Data Deletion

      At the end of the retention period, data is securely deleted from all our systems.

     

  4. International Data Transfer

    Some external services we use may store data outside of Israel.
    In such cases, we ensure that:

    The target country provides adequate protection or

    Appropriate data-protection agreements are in place

  5. Children

    Our website is not intended for individuals under 18.
    We do not knowingly collect personal information from minors.
    If we become aware that such information was collected, it will be deleted immediately.

  6. Policy Updates

    1. Changes to the Policy

      We may update this Privacy Policy from time to time.
      Significant changes will be posted on the website with a 30-day notice..

    2. Continued Use

      Continued use of the website after updates are published constitutes acceptance of the revised Privacy Policy.

  7. Contact

    For any questions regarding privacy:

    Email: info@comrax.com
    Phone: 03-5631319
    Address: 114 Yigal Alon Street, Tel Aviv, 6744320

     

This Privacy Policy complies with:

  • The Privacy Protection Law, 1981 (Israel)

  • The Privacy Protection Regulations (Data Security), 2017

  • GDPR (General Data Protection Regulation)