We operate according to the AGILE methodology

•Kickoff meetings with the client’s representatives to define business needs.
•Initial mapping of frequently asked questions.
•Preliminary scan of existing knowledge sources (website, internal documents) and creation of the technological foundation.

•Development of the NLP engine for natural language understanding and user query detection.
•Creation of an automated question–answer bank based on website content and available documents.
•Development of a basic management interface for handling permissions and content.

•Functional testing of conversation flows and automated responses.
•Initial launch on the website only, for testing and learning.
•Collection of early performance data and identification of bottlenecks.

•Continuous improvement of automated responses based on real usage data.
•Analysis of user interactions and refinement of answers according to actual conversation insights.
•Adding new knowledge resources and uploading documents to the bot’s knowledge base.
•Expanding usage and adding support for additional platforms (e.g., WhatsApp).

•Integration of advanced analytics to track performance metrics and usage.
•Enhancement of the automated response algorithm using Machine Learning.

•Ongoing reporting and progress updates — regular status updates for the client’s team.
•Parallel work — multiple teams working simultaneously on development, testing, and model training.
•Real-time adjustments and improvements — ability to apply updates based on immediate feedback.